⌕
Contact usContact

Transfer Voicemail to another Extension

Article 000001446 · Updated Jun 12, 2025 · 4,093 views
Your Nextiva service allows you to transfer a voicemail from your mailbox to another extension’s mailbox with a few simple steps. This feature is useful if you need to share a voicemail message with a colleague.

If you have multiple locations, you will only be able to transfer the voicemail to another user on your location.

The following steps will allow you to transfer a voicemail to another extension using your phone or an outside line:
 
  1. Access your voicemail by dialing *86.
     
  2. Enter your 4-digit passcode, followed by the # key.
     
  3. Press 1 to listen to new voicemail messages.
     
  4. After listening to the voicemail message you’d like to forward, press 9 for additional options.
     
  5. Press 2 to forward the message, and you will be prompted to record an intro message.
     
  6. Once you are finished recording your message, press the # key.
     
  7. Press 3 to forward the message.
     
  8. You will then be prompted to enter the extension you want to forward the message to, followed by the # key.
     
  9. Your voicemail is transferred to the new extension.
     

After you have recorded your message in Step 6 above, you have additional options to let the recipient know the importance of the voicemail you are transferring.
 

Additional options after you record your message

  • Option 1 Change message
     
  • Option 2 Listen to your message
     
  • Option 6 Mark message as urgent
     
  • Option 7 Mark message as confidential
     
Still need help with this?
Contact support