User Voice Portal Options
Article 000001421 · Updated Dec 19, 2025 · 8,754 views
The main menu for the voice portal is accessed by dialing 9999 (default) from a phone. Dialing *86 from a phone will take you directly to the voicemail inbox.
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Main Menu 1 - Voicemail Box and Greetings
1 - Listen to Messages
While listening to each message
1 - Rewind 3 seconds 2 - Pause/Unpause message 3 - Skip ahead 3 seconds 4 - Replay the message from the beginning After listening to each message # - Save the Message 7 - Erase the message 2 - Repeat the message 5 - Play Envelope (Date/Time Received, Number that left message) 9 - Additional Options 1 - Reply to the message
2 - Forward the message * - Return to the previous menu (message options) # - Repeat options * - Return to the previous menu (ignore any additional messages and return to the voicemail inbox)
2 - Change the busy greeting
1 - Record a new greeting
2 - Play the current Greeting 3 - Revert to the system's default greeting * - Return to the previous menu (voicemail inbox) # - Repeat options 3 - Change the no-answer greeting
1 - Record a new greeting
2 - Play the current Greeting 3 - Revert to the system's default greeting * - Return to the previous menu (voicemail inbox) # - Repeat options 4 - Extended Away Greeting
NOTE: Configuring an extended away greeting will disable message deposit, meaning no voicemail can be left. To change this behavior, submit a case to the Nextiva support team.
1 - Activate Extended Away Greeting
2 - Deactivate Extended Away Greeting 3 - Record a new greeting 4 - Play the current Greeting * - Return to the previous menu (voicemail inbox)
# - Repeat options 5 - Compose and send a new message
# - End Recording
3 - Send the message to one or more destinations
1 - Erase and re-record the current message 2 - Listen to the current message 6 - Mark the message as urgent 7 - Mark the message as confidential * - Discard greeting and return to the previous menu (voicemail inbox) # - Repeat options 8 - Change Message deposit settings
1 - Enable message deposit
2 - Disable message deposit 3 - Provide current message deposit status * - Return to the previous menu (voicemail inbox) # - Repeat options * - Return to the previous menu (Main voice portal)
# - Repeat options 2 - CommPilot profile
1 - Activate available profile
2 - Activate available (out of office) profile 3 - Activate busy profile 4 - Activate unavailable profile 5 - No active profile * - previous menu 3 - Greetings Menu
1 - Record Name
1 - Record New Name
2 - Play the current name recording * - Previous Menu (greetings menu) # - Repeat Options 2 - Record Conference Greeting
3 - Record New Conference Greeting
* - Previous Menu (greetings menu) # - Repeat Options 5 - Record New Announcement
1 - Record audio announcement
# - End Recording
After Recording 1 - Accept Recording 2 - Erase and re-record * - Erase and return to the previous menu (main menu) # - Repeat Menu * - Return to the previous menu (Main voice portal)
# - Repeat options 8 - Change voicemail PIN
9 - Exit Voice Portal # - Repeat Menu |
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