Porting Your Phone Number to Nextiva

Important Notice About Texting

If you wish to use your numbers for texting, you must register them with 10DLC. This is handled separately from porting.
You can start this process by logging into your account and following the prompts to register. For more information on 10DLC: Business Text Messaging Registration Information

What Is Porting?

Porting is the process of transferring your existing phone or fax number(s) from one provider to another. With Nextiva, you can keep your current number while enjoying the benefits of our reliable, business-ready communication platform.

What You’ll Need to Port Your Number

To make the porting process seamless, gather these details from your current provider. A Customer Service Record (CSR) is especially helpful because it confirms all information your numbers are under with the current carrier.

A recent bill or CSR – While not required, it’s highly recommended. You can usually download it from your provider’s online portal or request it from their support team.
Account Number – Typically found at the top of your bill or in your online account portal. This verifies ownership of the number(s) you want to transfer.
Transfer PIN or Porting PIN – Many carriers require this 4–6 digit code to approve the transfer. You can request it from your provider via their website, app, or customer service.
Billing Telephone Number (BTN) – The main number on your account, sometimes called the “primary line.” It may differ from the number you’re porting.
Company Name on the Account – The exact name listed on your account if it’s a business account.
Service Address – The physical address tied to the account (not a P.O. Box).
Authorized Signer – The person designated on the current provider’s account who can authorize the porting request.

How to Submit a Porting Request

To begin, complete your port request using the following link:

PorterIQ - use this for all local, toll free and phone or fax ports to Nextiva.

⚠️ Remember: Submit one LOA per account with your current provider.

The Porting Process

Complete the LOA

The current number owner fills out the LOA via DocuSign. Once you click FINISH, the form is automatically sent to Nextiva, and a copy is emailed to you.
If There’s an Issue

If information doesn’t match or your provider raises a concern, we’ll contact you right away with the next steps.
Port Date Confirmation

Once approved, you’ll receive a confirmed port date along with instructions to assign your numbers in your Nextiva account.
Assign Your Numbers

Before the port date, make sure your numbers are properly assigned and routed. Our Support team is here to help if you need a hand.
Automatic Transfer

On the confirmed date, your numbers will transfer automatically. No further action is needed on your part.

⏳ Typical timeline: 5–10 business days

Avoiding Downtime

To ensure uninterrupted service:

Assign and route your numbers in your Nextiva account before the port completes.
Watch for an email from us letting you know when your numbers are ready to assign.

Need assistance? Our Support team will gladly walk you through the process step by step.

Do I Need to Notify My Current Provider?

No need to reach out during the porting process — if more information is required, we will reach out to you via email.

Once the port is complete:

Ask your previous provider to remove any routing for the ported number.
If applicable, cancel your account with them.

How Long Does It Take to Transfer My Phone or Fax Numbers to Nextiva?

Porting into Nextiva typically takes 5–10 business days to complete. However, if there are rejections or discrepancies in the porting request, the process may extend to 2–4 weeks.

Please note:

Nextiva is dependent on the losing carrier’s approval to complete the port.

Port-in requests cannot be expedited, as they follow regulatory and carrier-specific timelines.