Nextiva Contact Center: Authorities

Authorities are used to configure user permissions and can be found in the Options Menu by searching for Authorities.

Groups of authorities are held in an Authority Set.
The permissions set in the authorities are associated with groups of users via User Profiles.
The User Profiles are assigned the authorities through the Authority Set Identifier.

NOTE: Only advanced users should modify authorities, as incorrect settings can cause unintended behavior in the system, including users not being able to log in.

Creating an Authority

Search for the Authorities icon on the options menu. Click Plus (+) and fill out the required information. Click Save.

Information Tab

Field Name	Description
Name	The name of the authority.
Authority Set Identifier	Select which authority set this authority will be assigned from the list.
Description	The description of the authority.

The Authorities Tab

The Authorities are broken down into three sections:

Domain: Select the domain for which the permissions will be configured. The possible domains are:

“*”
“type”
“type.contact”
“type.note”
“type.tenant”
“type.workitem”
“ui”
“ui-potent”

Entity: Select which entities (objects or tables) in the domain to assign or remove permissions from. The types of entities are:

*
account
actiontemplate
acd-logout
allowedipaddress
areacode
assistance
auditlog
authorities
authorityset
authoritysetassignment
billing
billingdigitalrate
billingvoicerate
blocked
businessevent
businesseventtimeevent
calendarevent
callback
callcontrol-conference
callcontrol-hold
callcontrol-mute
callcontrol-transfer
callcontrol-voicemail
campaign
campaignagentscript
campaigncompliance
campaigndialplan
campaigndisposition
campaignentity
campaigngoals
campaigngoalsperformance
campaignoutboundlist
campaignperformance
campaignscorecard
campaignscript
paignspeechcontext
campaignstate
campaignstatedid
campaignsurvey
campaigntemplate
category
categorygroup
categorysummary
channel
cherrypick
classification
click-to-dial-all
click-to-dial-terminated
cluster
commconsent
compliancedisposition
component
consumerportal
donotrecordnumber
download-recording
emailaccount
email-outbound
etl
extension
facebookpagetoken
facebookusertoken
fieldmappings
file
fileserver
filter
flashconfig
flashimage
function
googlescriptconnector
googlescriptconnectorgooglescriptdata
googlescriptdata
group
dial-from-icon
dial-type-select
dial-pad
dialplan
directory
directory-agent
directory-queue
directory-topic
directory-voice-message
disposition
header-click-to-dial
healthmetric
holiday
holidayoutboundrestriction
home
hometab
contactpreferredphonenumber
contactticket
countryholidays
creditcard
dashboard
datastudio
demographicdisposition
contactnote
contactnotification
contactphonenumber
contactcreditcard
contactinsight
contactdial-campaign-select
dialeractionresult
hometabwidget
incident
incidententry
incidententrylist
incidenthealthmetrics
insight
invoice
ipaccesslist
ipaddress
language
lead
leadattempt
music
musicprompt
networkregion
note
notification
objectlist
operatinghours
optin
outbound-campaign
outboundhours
outboundlist
outboundlistfilter
outboundrestriction
outbound-statistic
passwordrule
paymentportal
performance
phonenumber
portalpaymentadminsettings
portalpaymentdebtor
portalpaymentdisputedebt
portalpaymentemailtemplate
portalpaymentinstallment
portalpaymentlog
portalpaymentloginattempt
portalpaymentmessage
portalpaymentrecurring
portalpaymentregistration
portalpaymentrequestdoc
portalpaymentsettings
portalpaymenttransaction
portalpaymenttransactionitem
portalpaymentuser
privatekey
progressdisposition
prompt
pstnnumber
publickey
quarterback
queue
rate
realtimestats
recording
recordingscorecard
regex
region
regionareacode
regionoutboundhours
regionoutboundrestriction
relation
report
report-generic-query
reportlegend
reportuser
restcall
rpc
rpcdispositon
salesforceusertoken
schemalayout
schematype
scorecard
scorecardclassification
script
service
session
settings
settings-general
settings-telephony
settings-acd
settings-notification
settings-duration-notification
settings-hold-notification
settings-disposition
settings-signature
settings-dialpad
settings-directory
settings-sound
settings-supervised-campaigns
settings-supervised-queues
settings-supervised-users
settings-supervised-users-in-queues
sharedservice
sipcredentials
sipcredentialslist
sipdomain
workitem
workitemhistory
workitemlog
workitemtype
workitem-voice-message
zipcode
sipendpoint
skill
smscompliance
sms-emoji
sms-outbound
statedid
statedidptsnnumber
status
supervisor
supervisorcampaign
supervisorqueue
supervisorqueueusers
supevisoruser
survey
survey-history
surveytheme
template
temporarydnc
tenant
tenantcountryholidays
tenantDNC
tenantfacebookpagetoken
tenantfacebookusertoken
tenantservice
tenanttoken
tenanttwitterusertoken
ticket
timeevent
timeeventoutboundrestriction
token
topic
transcript
translationkey
twitterusertoken
user
userclientsettings
usergroup
userhometab
userprofilechannel
userprofiledashboard
userprofilehometab
userpromo
userqueue
usersalesforceusertoken
userskill
vertical

Values: Sets the permissions for the selected entities. The possible values are:

“*”
“view”
“view-mine”
“search”
“search-all”
“create”
“update”
“update-mine”
“delete”
“hide”
“show”
“login”
“login-to-tenant”
“record”
“listen”
“join”
“logout”
“terminate”
“outbound”
“extension”

Duplicating an Authority

To duplicate an existing authority, highlight the authority and click the Duplicate icon to the right of the search field.