Nextiva Contact Center: Topics

Topics are used and created in the Company Directory to send private messages to a specified group of users, thus creating a space for conversations on different topics. 

Creating Topics  

1. Open the Company Directory.
2. Select Topics.
3. Click Plus (+) to create a new topic.
4. To add Users to this topic, click the Plus (+) icon under the topic.

Edit Topics

1. Open the Company Directory.
2. Select Topics.
3. Click the Pencil icon below the topic you wish to modify.
4. Update the name of the topic.
5. The new name will reflect for all users after they log out and log in again.

Information Tab