Nextiva Contact Center: Creating Categories

A Category can be thought of as a classification. In other words, everything in the category should be similar enough to be grouped. Some examples could be Spam, Tech Support, Billing, etc. Each workitem that gets routed based on the Category should be able to be treated the same way.
 

Search for the Category icon on the options menu. Click Plus (+) and fill out the required information (Identifier, Name, and Description).