Nextiva Contact Center: File Server

Article 000003496 · Updated Jun 10, 2024 · 1,332 views

A file server is a tenant host outside the Nextiva platform, where a tenant’s files can be uploaded and stored. When associating a file server to a campaign, all recordings for that campaign will be uploaded to that file server using a tenant-provided public key. File transfers can be done over SCP or SFTP protocols. SFTP and SCP offer features, including data-in-motion encryption and public key authentication. Additionally, both protocols support transferring large files, as they don’t have file size limits.

Creating File Servers

Search for the File Server icon in the Options Menu. Click Plus (+) to the right of the Search field. Enter the required information under each tab. 

Information Tab

Field Name	Description
Name	The name of the public key.
Description	The description of the public key.
Connection Type	Choose the protocol for file transfers, i.e., SFTP or SCP.
Remote Folder	The path on the remote host is where files are uploaded.
Timeout (ms)	The amount of time, in milliseconds, to wait for the file server to respond to the initial connection request.

Authentication Tab

The Authentication Tab will have a drop-down list of Authentication types to choose from:

AWS Access Key
Google Credentials
Password
Public Key

Field Name	Description
Authentication Type	Select the “Password” or “Public Key” authentication.
Username	The username is to be used during authentication.

Encryption Tab

The Encryption Tab will have a toggle button called Encryption, which should be enabled if files are encrypted with a public key.

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