Nextiva Contact Center - Recommended Windows Settings

Windows has native settings that allow for applications to take exclusive control of your audio devices.  This can lead to loss of both inbound and outbound audio while utilizing the Nextiva Contact Center.  The steps below walk through how to change these settings.  Because we are changing the default behavior for the system, these settings may revert after major Windows updates.

1. Click the start menu and search for “Change System Sounds.”
   
   
2. Click on the Change System Sounds result.
   
   
3. In the window that appears click on the Playback tab.
   
   
   
   
4. Select your speaker or headset and click Properties.
   
   
   
   
5. In the new window, click the Advanced tab.
   
   
   
   
6. Uncheck Allow applications to take exclusive control of this device.
   
   
   
   
7. Click OK to save the settings and close the window.
   
   
   
   
8. Click the Recording tab and repeat steps 3-7 for the microphone as well.