Nextiva Contact Center: Outbound Hours
Article 000003522 · Updated Jun 10, 2024 · 1,217 views
Outbound Hours are the hours a company can dial out and set in the tenant’s time zone.
Creating Outbound Hours
Search for Outbound Hours in the options menu. Click Plus (+) and fill out the required information. Click Save.
Information Tab
| Field Name | Description |
|---|---|
| Name | The name of the outbound hours. |
| Description | The description of the outbound hours. |
| Open | The time at which the outbound hours start. |
| Close | The time at which the outbound hours end. |
| Day | The day of the week for these hours. |
NOTE: You must set up separate outbound hours for each day of the week.
NOTE: To use outbound hours for call routing, you need to set up operating hours verification in your campaign workflow.
Regions Tab
The Regions Tab is where you select the regions for which the outbound hours will apply.
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