Nextiva Contact Center: Filters

Filters can limit the number of leads loaded into memory by Progressive or Automated Dialing campaigns. Choose filters under the dialer configuration tab to filter out leads from the campaign list. 

Creating Filters 

Search for the Filter icon on the options menu. Click Plus (+) and fill out the required information under each tab. Click Save when done.  

Information Tab 

Query Tab 

The SQL WHERE clause. Example:  
lastName = ‘Doe’ 
AND thrioTotalAttempts < 10 
AND city != ‘New York’ 
AND state = ‘New York’