Nextiva Contact Center: Music Library
Article 000003538 · Updated Jun 10, 2024 · 1,029 views
A music library holds a list of .mp3 or .wav files that are looped over at random for queue music. The music library option may be selected in a workflow instead of the standard music option from a Play Music component.
Creating a Music Library
Search for Music Libary in the Options menu. Click Plus (+) and fill out the required information. Click Save.
Information Tab
|
Field Name |
Description |
|---|---|
|
Name |
The name of the music library. |
|
Description |
The description of the music library. |
Prompts Tab
The Prompts Tab is where the list of prompts is uploaded.
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