Nextiva Contact Center: Groups
Article 000003528 · Updated Jun 10, 2024 · 1,055 views
Groups are a convenient way to move teams of users from one predictive/progressive campaign to another. Think of a group as a folder for users. To avoid conflicts across campaigns, each agent can only be associated with one group.
Creating Groups
Search for the Group icon on the options menu. Click Plus (+) and fill out the required information under each tab. Click Save when done.
Information Tab
| Field Name | Description |
|---|---|
| Name | The name of the group. NOTE: Clicking on the globe icon will allow the name to be entered in different languages. |
| Description | The description of the group. NOTE: Clicking on the globe icon will allow the description to be entered in different languages. |
Users Tab
The Users Tab consists of the list of users associated with this group.
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