Nextiva Contact Center: Security

Article 000003495 · Updated Jun 10, 2024 · 1,435 views
When a user account is created or updated, or the user resets their password, the candidate password is validated against the password rule associated with the user profile.  

Nextiva offers password rules to safeguard access to the Nextiva platform. Password rules are a set of parameters designed to encourage users to employ strong passwords and use them properly. 

Defining a Password Rule 

To define a Password Rule, enter the following: 
 
Field NameDescription
NameThe name of the rule. 
DescriptionA description of the rule. 

Defining an Account Policy 

For an Account Policy, the following can be configured:
 
Field NameDescription
Lockout Threshold Determines the number of failed sign-in attempts that will cause a user account to be blocked. 
Lockout Duration Determines the amount of time with no activity, in milliseconds, that a locked-out account remains blocked before sign-in can be reattempted. 
Session Timeout Determines the amount of time with no activity, in milliseconds, for a user to be automatically logged out. 

Password Positive Rules: Possible Configurations 

For Password Positive Rules, the following can be configured: 
 
Field NameDescription
Allowed Regex Requires passwords to conform to a regular expression. 
Allowed Alphabetical Defines the minimum number of alphabetical characters the password requires (upper and lower case). 
Allowed DigitDefines the minimum number of digit characters that the password requires. 
Allowed LowercaseDefines the minimum number of alphabetical characters the password requires (lowercase). 
Allowed UppercaseDefines the minimum number of alphabetical characters the password requires (upper case). 
Allowed SpecialThe list of possible characters to be used in a password. (Use this to restrict the characters from a keyboard they can use.) 
Allowed CharactersThe list of possible characters to be used in a password. (Use this to restrict the characters from a keyboard they can use.
Expiration DateDetermines the period of time, in milliseconds, that a password can be used before the system requires the user to change it. 

Negative Password Rules: Possible Configurations 

For Negative Password Rules, the following can be configured: 
 
Field NameDescription
Allowed Dictionary Rejects passwords that exactly match an entry in a dictionary (exact match semantics). 
Allowed Sub String Dictionary Rejects passwords containing a dictionary entry (substring match semantics). 
Illegal Sequence Alphabetical Rejects passwords that contain a sequence of N alphabetical characters. (Defines the maximum number of alphabetical characters used in a row inside a password.) Example: Illegal Sequence Alphabetical = 4 – You cannot use more than four letters in a row before requiring a digit or special character break inside the password. 
Illegal Sequence Numerical Rejects passwords that contain a sequence of N-digit characters. (Defines the maximum number of digits used in a row.) 
Illegal Sentence Qwerty Rejects passwords that contain a sequence of N US QWERTY keyboard characters. Example: Illegal Sequence qwerty = 3 – Cannot go past “qwe” or “tyu” or “iop”. 
Illegal Regex Rejects passwords that contain a match to a regular expression. 
Minimum Length The minimum required length. 
Maximum Length The maximum required length. 
Lower Number Range Rejects passwords that have numbers that are lower than the defined limit. (Used with upper number range.)
Upper Number Range Rejects passwords that have numbers that are above the defined limit. (Used with lower number range.) 
Illegal Character Rejects passwords that contain any of the defined set of characters. 
Repeat Character Rejects passwords that contain multiple sequences of repeating characters. (Defines the maximum number of times a character can be repeated.) 
Username Rule Rejects passwords that contain the username of the user providing the password. 
Whitespace Rule Rejects passwords that contain whitespace characters. 
Enforce History If enabled, users will be prevented from resetting their passwords to prior passwords used in the last year. 


 
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