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Nextiva Contact Center: Temporary DNC

Article 000003518 · Updated Jun 10, 2024 · 2,592 views

Temporary DNCs are consent records that include an expiry date. An address will be considered Do Not Call until the expiry has passed. This works with the Consent Object in Nextiva. It can be uploaded manually or using Load Objects (CSV). The maximum number of records a Temporary DNC object can hold is 300,000 records. 

Creating a Temporary DNC 

Search for Temporary DNC in the options menu. Click Plus (+) and fill out the required information. Click Save. 

Information Tab 

Field NameDescription
NameThe number to be considered is “Do Not Call”.
Restriction

The Restriction Field has the following options:  

  • Block All – Blocks all outbound calls and displays the warning message or plays the warning prompt.  
  • Block Manual Calls – Blocks only outbound calls from the Dial Pad and Contact and displays the warning message.  
  • Block Predictive and Warning for Manual Calls – Blocks all predictive calls, displaying the warning message, but manual calls go out, and the warning message is also displayed.  
  • Block Predictive Dialer – Blocks all predictive calls displaying the warning message  
  • None – The restriction to which the record defaults after the expiry date. (All calls will go out.)  
  • Warning – Allows the calls to go out but displays the warning message or plays the warning prompt. 
CampaignThe campaign that you would like this consent to apply to. If none is set, then it applies to all campaigns. 
Expires AfterThe date and time of the expiry. 

Message Tab

 

Field NameDescription
MessageThe warning message is to be displayed to the agent. 
DurationThe time for which the warning message is visible. 
PromptThe prompt will be played on the agent’s headset. 
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