Nextiva Contact Center: Creating Campaign Addresses
Creating Campaign Addresses is essential. Campaign Addresses are used by the system to route inbound work items to the correct campaign. In other words, a campaign address is the phone number that targets a particular campaign when a customer calls in. Most of the time, these addresses will be the target of phone or SIP routes from a telephone company provider, however they may sometimes be used as the Webhook for Chat integrations or other Social media integrations.
Creating a Campaign Address
To create or modify a campaign address, you must first search for the Campaign Address Icon in the Options Menu.
You will be directed to a list of campaign addresses in the Nextiva system. Click the + icon next to the Search Bar.
You will be directed to a new configuration page. The configuration page will have the following tabs: Information and Group.
The Information Tab
|
Field Name |
Description |
|---|---|
|
Number |
The Number field must contain the correct address otherwise workitems will not route correctly. For inbound calls, the number is the telephone number that has been provided by a telecom provider. The number entered must be digits only without any special characters, no dashes and no bracket. Based on the phone number the system will route the call. For inbound chats, the number is an alias that the web server will use to route chats to the correct campaign. route chats to the correct campaign. For social media chat integration, the number is the page ID that has been assigned to your company’s social media page. |
|
Description |
The description of the campaign address. |
|
Provider Type |
The Provider type informs the system which type of workitem the campaign address will be used with (chat vs call), as well as how the incoming workitem will be formatted depending on which telecom provider will be sending the incoming call request. The options are: Chat – Should be selected for chat workitems whether the chat has originated directly in the system or originated through a social media integration.Other SIP – Should be selected for phone call integrations. |
Depending on what telephone company is carrying the number additional setup may be needed before using the number. For example, an API may need to be called and a verification code applied before the campaign address is fully enabled. Check with your provider to see what is needed.
Group Tab
Add the groups of which the number in the Campaign Address is part.