Nextiva Contact Center: Creating a status
Article 000003517 · Updated Jun 10, 2024 · 2,230 views
Search for the Status icon in the Options Menu. Click Plus (+) to the right of the Search field. Enter the required information under each tab.
Information Tab
| Field Name | Description |
|---|---|
| Name |
The name of the status. NOTE: Clicking on the globe icon will allow the name to be entered in different languages. |
| Description |
The description of the status. NOTE: Clicking on the globe icon will allow the description to be entered in different languages. |
| Status | The name of the status. |
| Present Status to User | If enabled, the user will be able to select this status from the list that is presented when a user manually sets his status. |
Teams Tab
The Teams Tab is where you will select an activity. The possible activities are:
- Available
- Away
- Be Right Back
- Busy
- Do Not Disturb
- In A Call
- In A Conference Call
- Inactive
- In A Meeting
- Offline
- Offwork
- Out of Office
- Presence Unknown
- Presenting
- Urgent Interruptions Only
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