Nextiva Contact Center: User Surveys
User Surveys have multiple functionalities in Nextiva but are essentially canvases with form data. They are one of the most flexible objects in the application and can be used to design dynamic agent scripts, input Web Forms for a client page, or even to load and display information from external systems.
User Surveys take a variety of inputs: form fields, sliders, raters, or radio buttons, and by applying a series of rules, they can execute actions, APIs, such as exchanging information with third-party systems, creating callbacks, initiating chats, and much more.
Creating User Surveys
Search for User Surveys in the options menu. Click Plus (+) and fill out the required information. Click Save.
Information Tab
| Field Name | Description |
|---|---|
| Name | The name of the user survey. |
| Description | The description of the user survey |
| Survey Type | The type of survey. The current types of surveys within Nextiva are Icon and Full page. |
| Themes | The color theme for the survey. Click the list icon to see the full list of themes available. |
| Fonts | The font that the survey will be presented in. Click the Arrow icon to see the full list of fonts available. |
| Entry Panel | Select the Survey panel that will be the starting panel when the survey is loaded. The survey requires at least one panel. |
| Debug Information | Select this toggle to debug information for the survey. |
Dimensions Tab
| Field Name | Description |
|---|---|
| Height | A slider to set the height of the survey. |
| Width | A slider to set the width of the survey. |
User Survey Tab
The User Survey Tab is where the survey is created and shows the entire User Survey once created.