Nextiva Contact Center: Business Events

Business Events serve as folders containing multiple time events, allowing for a single logical check. They can be used in workflows, scheduled reports, and various other events.

Creating a Business Event

Search for the Business Event icon on the options menu. Click Plus (+) and enter a name and description.

Business events names must not contain special characters or spaces. Only the following characters are allowed:

• A–Z (letters)
• 1-0 (numbers)
• _ (underscore)

Using any other characters can cause issues when referencing the event in workflows, functions, or APIs.

Click Save when done.

To add Time Events, click Plus (+) under the Time Event tab. Select all the time events that should be assigned to this Business Event. Click Save when done.

NOTE: It is best practice to avoid using multiple events in multiple places but to have separate business events with the same time events instead.

Modifying a Business Event

Click on any Business Event to edit. The system automatically saves the changes.