Nextiva Contact Center: Time Events
Time events are objects that hold calendar-style events. They are used to define specific times at which certain things can occur. For instance, they can be used to define national holidays, business hours, or recurring events like daily or weekly tasks. Time events are helpful in specifying when to carry out specific tasks, such as scheduled reports or out-of-office prompts for workflow closing hours.
Creating Time Events
Search for the Time Events icon in the Options Menu. Click Plus (+) to the right of the Search field. Enter the required information under each tab.
Information Tab
| Field Name | Description |
|---|---|
| Name | The name of the Time Event. |
| Description | The description of the Time Event. |
| Type |
Select the type of Time Event you would like to define.
|
| Start Time | The start time of the Time Event. |
| End Time | The end time of the Time Event. |
| Day | The day of the Time Event. |
When creating a new Time Event, you must click the Save button on the top right-hand corner of the screen.
Interval Tab
The Interval Tab holds the time interval (only used for type Job).