Nextiva NEXT - Account Credit Charges/Credit Limits

Nextiva offers billable services that are not static each month; these services include:

• International Minutes - Minutes spent on outbound calls to an international number.  Rate varies by location; see Nextiva International Calling Rates for a breakdown of the rates charged.
  
  
• Inbound Toll-Free Minutes - Packages include a set number of inbound toll-free minutes.  Once that limit is exceeded for the month, Nextiva charges for inbound toll-free use.
   
• SMS Usage - A per message cost for both inbound and outbound messges sent.
  
  
• AI Sessions - Charges for each active session during the pay period.

The rates for these billable services can vary based on your contract terms, for a list of our default rates, click here.

Each account with Nextiva starts with a credit limit of $100 or three times your monthly recurring charge, whichever is higher. This limit can be increased upon request.  Depending on the increase, Nextiva may require a security deposit.  Each request is reviewed on a case-by-case basis.  Please submit a case to our support team if you need to increase your credit limit.

To protect our customers and ourselves from fraud, if your account exceeds its credit limit, your services will be disabled.  Nextiva will send an email when you reach 75% of your credit limit, and again when the limit is reached.  You can choose to make a payment through your billing portal to bring the credit balance down.  Any unpaid credit is included in each monthly bill.