Nextiva NEXT - Admin Home

Accessing Admin Home

1. Log into NEXT via https://app.nextiva.io/lioncc/.

   • Your log in information was emailed to you from no-reply@nextiva.com. This email is triggered when a user is created in NEXT.

2. Select the gear icon in the bottom left corner of the NEXT window.

    

    

3. Select Admin home at the top of the left hand menu, if it has not already defaulted to that view.

    

4. You can now see Admin home. To see an overview of the other areas within the Administrator settings, see the Administrator Settings - NEXT KBA.

   • Overview tab:

      

      

   • Analytics tab:

      

      

Admin Home Areas

Overview Tab

Admin home - Overview tab provides a high level, quick access overview of your company's calling and texting statuses, as well as quick access to managing users, creating shared inboxes, managing or building new workflows, and managing communication channels.

There are also quick links to the Shared Inbox and My inbox areas within NEXT:

System Status

System status indicates if calling and texting for your company are currently connected and functioning properly. There is nothing to select within this area at this time, it is just a quick view of the status.

Configuration

The Configuration area allows you quick access to multiple areas within the Administrator settings.

People

Quick access to manage your company's users and create shared inboxes. To learn how to manage users, see the Administrator Settings - NEXT KBA, Users section. To learn how to create shared inboxes, see the Administrator Settings - NEXT KBA, Shared Inboxes section.

NEXT Studio

Quick access to manage your company's workflows and build new workflows. See the NEXT Studio -NEXT KBA to learn how to create workflows.

Communication Channels

Quick access to manage your company's communication channels. As of 6/9/25, this button does not work.

Analytics Tab

Admin home - Analytics tab provides a high level dashboard overview of your company's calling and texting statistics.

Dashboard Filters

You can use the filters in the upper right corner to adjust which NEXT users you want to see, which shared inboxes, what day and device type for the dashboard:

Unified Communication Analytics Dashboard

On the Unified Communication Analytics Dashboard, quickly view:

• The number of inbound & outbound calls and their duration, on average

• The call drop rate

• The number of text messages sent & received

• The success rate of those SMS being delivered

• If people used the web platform, mobile, or a desk phone to make calls or send texts

• The average Mean Opinion Score, which indicates call quality