Nextiva NEXT - Mobile App

Accessing the Mobile App

The Nextiva mobile app is another way to use the features NEXT web browser has to offer. The mobile app is similar, with many of the same features.

1. Download the Nextiva mobile app via the Google Play Store or the Apple App Store on your mobile phone. Search for “Nextiva”.

2. Once downloaded, access the Nextiva app from your cell phone.

    

3. Log in using the same username (email) and password you use for the web application.

   • Your login information was first emailed to you from no-reply@nextiva.com. This email is triggered when a user is created in NEXT by your company’s administrator.
     
     

     Login screen	Enter your email and password screen

Menu Options

Along the bottom of the app, you will see the menu options. These appear in almost every area of the mobile app. You can learn more about each area of the mobile app in the sections below.

When you select the More button, you will see additional menu options appear:

Homepage

Once you log into the app, you will land on the Homepage.

The Homepage provides a quick view and even faster access to important areas within NEXT, including the Shared Inbox and My hub spaces. From here you have a quick view of the My hub, Shared inbox, and My tickets areas. Select any of these widgets to go directly to that area within the app.

Shared Inbox

The Shared Inbox view gives you access to shared inbox(es) to conduct business with customers and internal employees. Think of it as your company’s ticketing system, where you can track all interactions Agents have with customers in one place. You may be assigned to more than one shared inbox and may have certain settings enabled as an Agent that allow you to accept incoming calls, SMS, emails, live chats, or social media interactions from customers (or a variation of those).

Switch your Shared inbox view by tapping the All Inboxes drop-down at the top of the screen. A new menu will appear where you can select a specific inbox:

Scroll through the tickets, selecting any that you want to view in more detail. If it is still an active ticket (not closed or archived), you can respond back to the customer via a call, SMS, live chat, email, or social media interaction:

Omnichannel View

The Shared Inbox on mobile now supports all customer conversations across email, SMS, live chat, social media, voice, and reviews in one unified view.

This enhancement lets you manage every channel without switching between separate inboxes or screens. Each message clearly shows its originating channel so you can identify and respond through the same source.

• Messages from all supported channels now appear together in the Shared Inbox.

• Each conversation displays a channel icon (such as Email, SMS, Chat, or Voice) to show where it originated.

• You can reply to customers using their preferred communication channel, as indicated in the message.

How to Use It

1. Select Shared Inbox from the menu.

2. View all conversations from every channel in one list.

3. Tap any conversation to open it.

4. Review the channel indicator at the top of the thread.

5. Reply directly from the same channel (for example, reply to a chat message using chat).

Tip: When a customer mentions a preferred contact method, the system automatically selects that channel for your reply.

Example

If a customer sends a message through social media and later calls your business, both interactions appear in the same thread in the Shared Inbox. You can review the full conversation history and choose the appropriate reply channel.

Android Notification Behavior for Shared Inbox

On Android devices, Shared Inbox notifications appear as system notifications even when the NEXT mobile app is in the background or closed.

This ensures that agents receive Shared Inbox alerts reliably and can respond promptly without needing to keep the app open.

Note: This behavior applies to Android devices only. Make sure notifications are enabled for the NEXT app in your device settings.

Filters in Shared Inbox

Filter your tickets to find them quickly. Filter by date, ticket status, assignee, and sources (calls, live chat, email, social, SMS):

Group SMS in Shared Inbox

The Shared Inbox supports group SMS conversations. You can include multiple participants in a single SMS thread, making it easier to manage collaborative customer interactions in one place.

• Group SMS threads appear alongside your other Shared Inbox conversations.

• All participants in the thread are visible in the thread header.

• You can reply to the group directly from within the thread.

My Hub

Use My hub as your personal inbox to manage your inbound/outbound communications with both internal users and external users. My hub is intended to increase Agents' productivity, show personalized Agent-to-customer interactions, and be a place for Agent-to-Agent collaboration. It has all of your calls, SMS, and internal Collaboration messages in one place.

Send a Message

Send a message to a coworker or a contact using My hub.

1. Select My hub, then select the blue pencil and paper icon.

    

2. Select the Search box. Type in the phone number or the name of the person you want to message, or click on their name in the list. If they are a customer, and you send them a message it will be sent as an SMS. If you are sending a message to a colleague, it will come through as an internal chat message.

    

3. Select the Send a new message box:

    

4. Select the Write your message… box and begin typing your message. You can add photos, attachments, or take a photo.

    

5. Select the blue Send button.

    

6. Continue messaging back and forth as needed.

    

Send a Message Using an Alternate Number

If you have more than one phone number assigned, you can choose which number to use when sending a message.

1. Select My hub.

2. Select the pencil and paper icon to start a new message.

3. In the composer, select the From field above the text box.

4. Choose the number you want to send the message from.

5. Type your message, then select Send.

The app remembers the last number you used with a contact. When you message that person again, it uses that number by default.

Tip: If you have only one assigned number, the From field does not appear.

Format Messages Using Rich Text

When composing a message in My Hub, you can format your text using rich text options to make messages clearer and easier to read.

Supported Formatting

You can apply formatting to all or part of a message:

• Bold

• Italics

• Underline (if supported)

• Ordered lists (numbered)

• Unordered lists (bulleted)

Formatting can be applied to selected text. You do not need to format the entire message.

To format a message

1. In My Hub, open or start a conversation.

2. Tap the message field. The full-screen composer opens.

3. Type your message, then select the text you want to format. The formatting toolbar appears above the keyboard.

4. Use the toolbar to apply any of the following:

   • Font — choose from Arial, Times New Roman, Lato, or Georgia

   • Font weight — choose from Extra Large, Large, Medium, or Small

   • Bold, Italic, or Underline — apply emphasis to selected text

   • Color — choose from the preset color swatches. Swipe the toolbar horizontally to see more colors

   • Alignment — align text to the left, center, or right

   • Add link — tap the link icon, enter a URL, and tap Add

5. Once you are done formatting, tap Save to send the message.

Note: The toolbar is contextual; it appears only when text is selected and is dismissed automatically when no text is selected.

View SMS Delivery Status

Each SMS you send now includes a small status indicator below the message bubble. These indicators confirm when the message is successfully sent, delivered, read, or if it fails to send.

Status meanings

• Sending… The message is currently being processed and has not yet reached the network.

• Sent The message has successfully left the device and was accepted by the carrier.

• Delivered The message reached the customer’s device. This confirms delivery but not that it has been read.

• Failed to send. Try again The message did not send due to a network or system issue. Tap Try again to resend.

Tip: Delivery and read indicators are only shown for SMS messages sent to external contacts. Internal chats and live messages between agents do not display delivery statuses.

Manage Messages (Internal Conversations)

You can now manage your messages in My hub by using the ⋯ menu that appears when you touch and hold any message.
From this menu, you can delete or forward a message to another agent, group, or channel.

Delete a Message

You can delete messages you sent in internal conversations, including 1:1 chats, group chats, and channels.

Note: You can only delete your own messages. You cannot delete messages sent by other people.

1. Open the internal conversation in My hub.

2. Touch and hold the message you sent, or select ⋯ next to it.

3. Select Delete message.

4. Select Delete again to confirm.

What others see

• Other participants do not see the deleted message. There is no placeholder, timestamp, or deletion notice.

• Only you see a small Message deleted indicator where the message used to be.

How it behaves

• Deletion is immediate and permanent.

• The message is removed from all synced devices once deletion completes (iOS, Android, Web).

• If you are offline, the deletion is queued and completes automatically when you reconnect.

• If someone replied to your message before you deleted it, their reply stays visible.
  Any preview of your deleted message may still appear inside their reply preview.
  Selecting that preview shows a notice that the message was deleted.

To Edit a Sent Message

1. In My Hub, open the conversation containing the message.

2. Touch and hold the message you want to edit.

3. Tap Edit.

4. Make your changes in the text field.

5. Tap Save to update the message.

See When Others Are Typing

In internal conversations, you can see when other participants are actively typing. This helps you understand when a response is coming and avoid sending unnecessary follow-up messages.

How Typing Indicators Work

• When someone starts typing, a typing indicator appears in the conversation.

• The indicator updates in real time as participants start or stop typing.

Typing indicator behavior

The typing indicator adjusts based on how many participants are typing:

• One user typing
  Displays that user’s avatar with a typing indicator.

• Two users typing
  Displays both users’ avatars with a typing indicator.

• Three users typing
  Displays all three users’ avatars with a typing indicator.

• More than three users are typing
  Displays the first two users’ avatars followed by a “+X others” typing indicator.

Notes

• Typing indicators are shown only in internal conversations.

• Typing indicators update dynamically and disappear when users stop typing.

• This feature is informational only and does not affect message delivery.

Message Drafts Are Preserved

When composing a message in the NEXT mobile app, your draft is preserved in more scenarios to prevent accidental loss.

Draft messages are retained when:

• You receive a push notification while typing.

• You tap a notification and switch conversations.

• You navigate away from the conversation and return later.

This applies to both iOS and Android devices.

If a draft was interrupted by a notification or app navigation, the message remains available when you return to the conversation.

Forward a Message

You can forward any internal message you sent or received to another agent, group, or channel.

1. Open the internal conversation in My hub.

2. Touch and hold the message you want to forward, or select ⋯ next to it.

3. Select Forward message.

4. Search for the agent, group, or channel.

5. Add an optional comment if needed.

6. Select Send.

What others see

• The forwarded message appears in the new conversation with a Forwarded message label.

• The sender’s name and timestamp from the original message display under that label.

• Recipients can read but not edit forwarded messages.

Tips:

• You can forward messages that include attachments, images, or links.

• Message reactions are not forwarded.

• Forwarding is only available for internal conversations, not customer messages or SMS threads.

Attach and Preview Multimedia Files

You can now attach and send multiple media files such as images, videos, or audio files at the same time through the message composer.

Attach Media

1. Select My hub, then open or start a conversation.

2. Tap the camera, image, or paperclip icon in the message composer.

3. Select one or more files from your device gallery or file manager.

4. Review the selected files in the attachment preview area before sending.

5. Select Send to share the files.

You can attach up to 25 MB of total media per message. 

If you select an unsupported file type, the app will show an inline error message.

Preview Media

After attaching files, you can view them directly in the conversation without downloading.

• Grid view: When multiple media items are sent together, they appear in a grid preview inside the chat.

• Fullscreen view: Tap any image or video to open it in fullscreen. Pinch to zoom or swipe between files.

• Audio files: Audio messages appear as an inline audio card with playback controls.

• Video files: Videos can be played in-line or expanded to fullscreen.

Tip: You can continue chatting while media files upload in the background.

Download Attachments

You can download individual attachments or all attachments from a message to your device.

Download a Single Attachment

• Select the attachment to open it.

• Select Download, or touch and hold the attachment to open the menu, then select Download.

The file downloads to your device in the background.

Download all attachments

When a message contains more than one attachment, a Download All option appears in the message header or attachment viewer.

• Select Download All to download every attachment from the message at once.

• All files download in the background with a single progress indicator.

• When the download completes, a success message appears.

Note:

• Download All appears only when multiple attachments are present.

• Individual attachments can still be downloaded separately.

• Downloads continue even if you navigate away from the conversation.

Receive Media

Recipients can view and play received files directly within the chat.
Media sent and received are stored securely in the conversation thread and there is no need to download them separately unless you want a local copy.

Video Meetings in My Hub

Meet with an external contact or a coworker over video.

Start a Video Meeting

1. Select My hub, then swipe through the menu buttons at the top until you see Meetings. Select Meetings.

2. At the bottom corner, you will see the blue Video meetings icon. Select it to start a new video meeting call.

    

3. Once you select the video meeting icon, choose Schedule Meeting or Instant Meeting.

    

1. Follow the steps below for details on Instant or Scheduled Meetings.

Create an Instant Video Meeting

Start an instant video meeting with another person or multiple people.

1. After following the steps for the Start a Video Meeting section above, type in the name or the phone number of the person(s) you would like to call. Select Add once you are done adding participants.

    

2. Choose if you would like to add a message to your meeting invite, like the reason for the meeting. Or choose Skip. If you select Skip, it will start the instant meeting. If you select Launch Meeting, it will start the instant meeting.

    

3. While the meeting is created, it will say Please wait until the meeting starts. It will not start until at least one other participant joins the call.

    

• An incoming call for the recipient will look like this on the My hub page, within the NEXT mobile app. If you are on the lock screen, you will see a notification for the video meeting.

1. If you are the meeting organizer, you will see this preview screen. You can turn on/off your microphone and camera here before you join the meeting, and specify what microphone and camera you want to use. Select Launch meeting once you are ready to start.

   • If you change your mind and no longer want to host or join the meeting, select the red phone icon in the upper right corner to go back to the My hub screen.

      

2. The screen will say Joining call, then will switch to Waiting for others to join. Once the participant(s) join the call, you will be in a video meeting. See the Active Video Meeting Calls section in this KBA to learn about the settings options within an active call.
   
   

   Screen while waiting for participants to join the video meeting	Screen once you are on an active meeting with participant(s)

Scheduling a Video Meeting

Create a future video meeting for yourself and any invited participants.

1. After following the steps for Start a Video Meeting above, the Schedule a meeting screen is visible.

2. Type in the name or the phone number of the person(s) you would like to call. Select Add once you are done adding participants.

    

3. Enter the other meeting details for time, date, and description. The location will default to an online meeting. Select Send when finished adding the details.

    

4. Once the meeting is scheduled, you will see it appear in My hub, under the Meetings tab. Any upcoming meetings will be listed here.

5. Select a meeting you would like to view, edit, reschedule, or cancel from the list in My hub, under the Meetings tab.

    

6. Make any changes needed to the scheduled meeting here. Once it is the date and time of the video meeting, you can join it from the link in My hub, under the Meetings tab.

Active Video Meeting Options

Once you have started a meeting, there are several options to adjust your settings.

While in a video meeting, you can mute/unmute your microphone, turn on/off your video camera, leave the meeting, and select the ellipses menu to view additional options.

Select the ellipses menu to see options at the bottom to change your Audio Device, your View, Hold call, and to turn on Real-time text (RTT).

• Audio Device allows you to switch from your built in microphone and speaker to external headphones, if they are connected.

     

• View brings you another set of options, where you can select Dynamic or Focus on content. Dynamic view means the participant speaking will have the largest video image on the screen. Focus on content means each participant’s window will take up an equal amount of the screen.

   
  
  

  Dynamic view	Focus on content view

• Hold Call allows you to place your video meeting on hold. Select the blue Resume button once you are ready to rejoin the meeting.

   

• Real-time text (RTT) is an accessibility feature that allows you to type out messages to all participants instantaneously. If you stop typing for more than a second, what you have typed so far will automatically be sent to the meeting participants. You cannot view RTT conversations after a video meeting has concluded.

   

Meeting in progress views

If you are invited to a meeting that has already begun, or are joining late, these are screens you will see:

If you are invited to an active video meeting while it is already in progress, you will see this screen if you are viewing the participants on the call.	If you are invited to an active video meeting, this is where you can click Join from the message history.

Filters in My Hub

Use the filter button in the top right corner of the screen, next to the search bar to narrow your search results. Or you can use the quick filter options along the top, just under the search bar.

Use the filter options along the top to narrow down your search.	Use the additional filter options in the gray filter icon in the upper right corner of My hub.

To Filter Conversations in My Hub

1. In My Hub, tap the filter icon in the top right corner of the screen.

2. Select your preferred filter options such as date, channel, or conversation type.

3. Tap Apply to update the view.

Tip: You can also use the quick filter buttons along the top of the screen, just under the search bar, to quickly filter by calls, SMS, email, and more.

Voicemail

To Access Voicemail

1. Select My Inbox from the menu at the bottom of the app.

2. Tap the Voicemail filter at the top of the screen.

3. Tap a voicemail to open and play it.

Calling

Make a call to your existing contacts or dial a phone number. You can call from your assigned work number, or any other phone numbers you are assigned. Additional phone numbers are usually part of a shared inbox you are a Agent or Supervisor for.

To make a call, select the Phone icon in the menu.	If you would like to make a call from a different phone number, select the dropdown at the top left and this menu will appear to choose a different phone number that you have access to. Once you select it, you will be calling from that number until you switch it back.

Make a Call Using an Alternate Number

If you have more than one phone number assigned, you can now choose which number to use when making a call or sending a message.

1. Select the Phone icon from the menu at the bottom of the app.

2. Select the Calling from dropdown above the dial pad.

3. Choose the number you want to use for this call.

4. Enter the phone number or select a contact, then place your call.

5. The next time you call or message the same contact, the app will automatically select the last number you used with them.

If you miss a call, the Call Back option will automatically use the same number that originally received the missed call.

Active Calls

While on an active call, there are several options available. You can record the call, mute yourself, use the keypad, transfer the call, start a conference call, place a call on hold, and more. On active iOS calls, the speaker button is unavailable at this time.

Options to add a caller or to stop/start call recording.	Keypad view during an active call. This may need to be accessed to navigate an automated call menu.	How an active call looks within the mobile app, while you are also viewing that your message history with that person.

An active call that is being recorded	An active call that is not being recorded

To Make a Call

1. Select the Phone icon from the menu at the bottom of the app.

2. Enter a phone number using the dial pad, or search for a contact by name.

3. Tap the Call button to dial.

To Transfer a Call

1. During an active call, tap Transfer.

2. Search for a contact by name or enter a phone number.

3. Tap the contact or number to initiate the transfer.

To Add a Caller to an Active Call

1. During an active call, tap More.

2. Tap Add call.

3. In the Make a new call screen, search for a contact by name or enter a phone number.

4. Tap the contact or number to dial them.

To Start and Stop a Call Recording

1. During an active call, tap More.

2. Tap Start recording. A recording icon appears on the screen to confirm the recording has started.

3. To stop the recording, tap More > Stop recording.

To Access a Recording After a Call Ends

1. Go to your Inbox in the NEXT Mobile app.

2. Find and tap the conversation for the recorded call.

3. The recording is available within the conversation.

Call Quality and Ratings System

After every five completed calls, the NEXT mobile app prompts you to rate your recent call experience. This includes both inbound and outbound calls combined. The feedback helps Nextiva improve call performance and overall voice quality.

The rating prompt appears as a pop-up within the app. You can submit feedback or dismiss the prompt if you do not want to participate.

Rate Your Call

When the rating prompt appears:

1. Tap the number of stars (1–5) to rate your overall call experience.

2. Optionally, select a reason such as Call dropped, Distorted audio, or Call lost audio.

3. If you select Other, you can add a short comment to describe the issue.

4. Select Submit to send feedback, or Skip to dismiss the prompt.

If the app is closed or running in the background when you reach five completed calls, the prompt appears the next time you open the app.

Tip: Feedback is anonymous and used only to improve voice performance. You will not receive a follow-up or acknowledgment message.

CX Mode

CX Mode allows users to receive real-time customer queries. These engagements could be calls, SMS, emails, social media messages, or live chat. Each customer engagement transfernsforms into a ticket, which is automatically assigned to the user who accepted that respective engagement.

CX Mode engagements are distributed based on a scheduling algorithm, usually passing from each available Agent who is logged into CX Mode to the next. Each user has 30 seconds to accept, if they don't, that engagement is then sent to the next available agent who has CX Mode enabled.

Select the More option in the menu, then CX Mode to access the CX Mode area.

Once you are in the CX Mode screen, you will see the following options:

CX Mode waiting to be enabled. In this state, you cannot accept incoming customer queries.	CX Mode is enabled, so you can accept incoming customer queries.

Non-call Offer Notifications on Android

On Android devices, non-call offers can now appear as system-level notifications. This means you may receive offer notifications even when the NEXT mobile app is in the background or closed.

This improvement ensures better visibility and responsiveness for offer-based interactions.

Note:
This behavior applies to Android devices only. Make sure notifications are enabled for the NEXT app in your device settings.

Contacts

View, add, import, or edit your contacts. Merge duplicate contacts. Customer contacts and employee contacts are both listed here. You can search by private or public contacts as well.

Select the More option in the bottom menu, then select Contacts to access the Contacts area.

Areas within Contacts include:

View the list of contacts	Add or import contacts	Additional import screen for bulk adding contacts

Select the + person icon to add a new contact	Manually enter the details for a contact. Make sure to choose carefully when deciding to create a Private or Public contact, as you cannot change it after you select Save

Avatar & Settings

The avatar icon in the upper right corner of the mobile app brings you to your Presence and Settings areas. Select the image or initial icon to access those options:

Presence

Set your status while you are in CX Mode or while you are using the mobile app. Select the Avatar image or initials icon to adjust your status.

Select the Avatar image or initials to adjust the Presence status.	Select Enable to turn on CX Mode to accept incoming customer queries. Your Presence options will adjust slightly when you have CX Mode turned on or off in the mobile app.	Select Automatic Distribution at the bottom corner of the Presence screen to see this view. Adjust your Presence settings while you are in CX Mode.

Settings

Adjust your Settings to optimize your productivity, including resetting your password, creating or editing your email signature, updating your avatar photo, accessing the Connect with Nextiva live chat and help articles area to get help from Nextiva Support team, and more.

Once you have selected the Avatar icon, you will see a myriad of Settings to choose from.	Select Profile from the Settings menu to view and edit your profile settings.

Select Notifications from the Settings menu to adjust your notification settings.	Select Communication from the Settings menu to adjust your call settings.	Select Profile, then scroll toward the bottom to reset your password.
Select Connect with Nextiva from the Settings menu to talk to Nextiva Support to get help with the mobile app.	Type into the Connect with Nextiva window to connect with a Nextiva Support Agent.	Edit or view your email signature by selecting Profile from the Settings menu.
Select About to view details about the Nextiva NEXT mobile app from the Settings menu.	Select Privacy to view details about the Nextiva NEXT mobile app’s privacy policy from the Settings menu.	Select Logout from the Settings menu to sign out of the mobile app. This can be a helpful troubleshooting technique if you are experiencing issues with the mobile app.

Ringtone settings
Ringtone preferences are synced between the NEXT mobile app (iOS) and NEXT on the web. Any changes you make to your ringtone on one platform automatically reflect on the other. Your existing ringtone customization options remain unchanged.

Appearance You can now switch between dark mode and light mode directly from the Settings menu. Select the Appearance toggle to choose your preferred theme. This change affects only the visual presentation of the app existing layouts and functionality remain unchanged.

• Dark mode: Switches the app to a darker color scheme, reducing brightness for low-light environments.

• Light mode: Keeps the app in the standard lighter colour scheme.

Nickname You can now add a nickname to your profile from the Settings menu. Your nickname displays in place of your formal account name within the app.

1. Select your Avatar icon.

2. Select Settings.

3. Select Profile.

4. Enter a name in the Nickname field.

5. Select Save.

Note: Adding a nickname does not affect your login credentials or any other account details.

Configure SMS Auto Replies

You can configure automatic SMS replies to respond to customers when you miss a call, receive calls after business hours, or are unavailable.

SMS auto replies help set expectations for customers and ensure timely communication when you cannot respond immediately.

Access SMS Auto Reply Settings

1. Select your Avatar icon.

2. Select Settings.

3. Select SMS settings.

Enable SMS Auto Replies

When SMS auto replies are available, you can configure the following options:

• Use auto reply
  Sends an automatic SMS when you miss a call.

• Use after hours auto reply
  Sends an automatic SMS when a call is received outside of your business hours.

You can customize the message content for each scenario.

When Auto Replies Are Sent

SMS auto replies are triggered in these situations:

• Missed calls. Sends an automatic apology and follow-up message.

• After-hours calls. Sends the configured business hours message.

• Out of office (OOO). Sends the configured OOO message when applicable.

Requirements and Availability

SMS auto reply options may be disabled based on your account setup.

10DLC registration required

If 10DLC is not registered, you will see a message indicating that automatic replies require 10DLC registration before SMS can be enabled.

In this state:

• Use auto reply is disabled.

• Use after-hours auto reply is disabled.

Contact your administrator to complete 10DLC registration.

Number assignment required

If you do not have a number assigned, you will see a message indicating that automatic replies are not available.

In this state:

• Use auto reply is disabled.

• Use after-hours auto reply is disabled.

Contact your administrator to assign a number to your account.

Note:

• SMS auto replies apply only to SMS communication.

• Message content can be customized per scenario.

• When requirements are met, the toggle options become available automatically.

Global Search

Use the search bar at the top to search engagement data within the NEXT mobile app. Engagement data includes tickets, contacts, notes, accounts, and other user information or interactions. Global search is accessible throughout most screens in the app.

Selecting the search bar will load a new screen, showing your search history.

When you begin to type in a query, additional filters to help narrow your search will appear.

Select any of those filters to see the results. When you choose a filter, it will turn blue. Tap it again to deselect it. You can only select one filter at a time. See the Filter Definitions chart below to understand when to use certain filters.

Filter Definitions

Below are explanations to help you understand the filter options more clearly. These appear as buttons directly under the search bar, toward the top of the mobile app.

Select the gray back arrow in the search bar to exit Global Search. Select the gray X to delete the query and type in a new one, or use the delete option on your mobile phone’s keypad.

Web Browser Only Features

The Nextiva mobile app has many capabilities, but there are some that are limited to the web browser.

• You cannot use the mobile app in landscape mode (horizontal), only in portrait mode (vertical)

• Your camera and audio settings must be enabled for calling and video meetings to work properly

• Notifications for incoming calls, texts, emails, etc.

Actions that are not available in the mobile app are:

• NextIQ

• NEXT Studio

  • Workflow

  • Chatbot flows and builder

• Administransfertor Settings

• Supervisor Dashboard

• Summary Dashboard

• Reports & Dashboards

• Forwarding calls to the Shared inbox