Nextiva NEXT - NEXT Studio - Using your Schedules

Use the schedules you create to control how calls and workflows route in NEXT Studio. Business hours and holiday schedules appear as selectable options inside the Business hours component when building or editing a workflow.  For more information on creating or modifying schedules, click here.

How schedules work in NEXT Studio

• All schedules created in Administrator Settings automatically appear in the Business hours component in NEXT Studio.
  
  
• Studio currently displays all schedules together, and schedules are not filtered by type.
  
  
• The selected schedule determines whether interactions across all channels follow the Business Hours, After Hours, or Holiday routing path.
  
  
• If a time period overlaps. Holiday schedules take priority over Closed or standard business hours routing.
  
  
• Any changes you make to a schedule in Administrator Settings are reflected automatically in Studio.
  
  

Apply a schedule in NEXT Studio

1. From NEXT Studio, select the Workflows option.
   
   
2. Select the workflow you want to edit.
   
   
3. In the workflow canvas, select an existing Business hours component or add a new one.
   
   
4. In the configuration panel:
   
   
   • Open Business Hours Schedule (When You’re Open) and select your business-hours schedule.
     
     
   • Open Holidays Schedule (When You’re Closed) and select your holiday schedule, if applicable.
     
     
5. (Optional) Enable:
   
   
   • I want to create a new path to route daily breaks
     
     
   • I want to create a new path to route holidays
     
     
6. (Optional) Select Create additional workflow paths to generate custom routing options.
   
   
7. Select Save.
   
   

Naming requirements for schedules

• Schedule names cannot include the following characters:

• (space) " ! # % & ' ( ) * + , - . / ; : < = > ? @ [ \ ] ^ \ { | } ~`

• Schedules also cannot begin with a number.