Nextiva NEXT - Getting Started

Welcome to Nextiva! We are excited to help you on your journey with NEXT, our latest Nextiva product.

NEXT requires a Nextiva account and an active internet connection to work for the web version. The mobile app, Nextiva - The NEXT Platform, requires a Nextiva account and either a cell phone that is connected to wifi, or has an active data plan. If you meet the recommended system requirements below, you can take advantage of the latest NEXT features for a great product experience.

Select one of the links in the Table of Contents to jump to a specific section:

Getting Started

Before you can log in to NEXT, verify that you have your computer and mobile device set up correctly.

• Tech Support is limited to the last 2 major operating versions, unless otherwise stated in the chart below.

• If you are going to upload any files or documents, here are the file types currently supported: png, jpeg, mp4, .mov, .mkv, .mp3. Size limits: 20MB or less for all file types.

• Devices and web browsers not listed below may not be fully tested yet. Support for those browsers and devices are limited at this time.

• When using NEXT in a web browser, do not use the web browser's back button, as it will take you out of the product. Instead, use the menu options along the top navigation bar or the left navigation bar:

  • Do not use these web browser arrows while in NEXT.

Web Browser Requirements

• Check your web browser. Google Chrome is the recommended browser for NEXT. If you do not have Google Chrome, you can download it here: https://www.google.com/chrome/

If you are unable to download and use Google Chrome, here are some specifications you will need to have if you want to use a different web browser:

Knowledge Base Articles (KBAs)

• You can use the table of contents links at the top of each KBA to skip down to the section you are interested in learning more about, if you have the articles open on your computer.

  • If you print them out, you will need to flip to the page with that header to read the instructions.

• Some images may be slightly different to what you see in the product, as Nextiva is working to update NEXT all the time.

• Reach out to Nextiva's Support team if you have any feedback or suggestions for the KBAs, we would love to improve them for you and our other customers!

Logging In

Log into NEXT via https://app.nextiva.io/lioncc/. Your log in information was emailed to you via email, from no-reply@nextiva.com. This email is triggered when a new user is created in NEXT.

This email will be whichever one you gave to Nextiva when you signed up.

Password Requirements

When setting up or resetting your password, adhere to these requirements:

• At least 15 characters

• 1 upper case letter

• 1 lower case letter

• 1 number

Every 90 days, customers will be asked to update their password. You cannot reuse the previous 4 passwords when creating a new password.

Log in Issues

If you are having trouble logging in, try using the Forgot Password button first, even if you have just set up or changed your password for the first time as it will help to reset the system. You will need to fill in your email address first, then the Forgot Password button will turn blue and will become clickable.

Once you click Forgot Password, it will generate a pop up at the bottom of the sign in page.

You should get an email to your email inbox within 5 minutes or less. Follow those instructions to reset your NEXT password.

If you are still experiencing issues, reach out to Nextiva's Support team.

Logging Out

To log out of NEXT, select your Avatar icon in the upper right corner. Then select Sign out.

Available Features within NEXT

Visit our website https://nextiva.cx/features to see a summary of the latest features available on NEXT.

Languages within NEXT

Choose your language for NEXT from the Sign in page, via the drop down. English is currently the only language supported, with the intent to add additional languages soon. NEXT will default to English.