Nextiva CX - Accessing Nextiva Chat

Chat Only Accounts

Log in to the NextivaCX account by following the steps below:

1. Navigate to Nextiva.com.
   
   

2. Select the Log in button at the top of the page.
   
   

3. Select Nextiva CX Social.
   
   

4. Enter your username and click Next.
   
   

5. Enter your password and click Sign In.
   
   

6. A display welcoming the User to chat will appear.
   
   

7. Select Let's Get Started.
   
   
   
   

1. Nextiva Chat will appear in a new window. 
   
   

Navigating to NextivaONE

A User must have a license to both NextivaONE and NextivaCX to access both applications via the waffle menu. 

1. If either NextivaONE or NextivaCX access is not available, the application will appear with a key next to it. In the example below, only NextivaCX is available, so NextivaONE appears with a lock next to it in the waffle menu.
   
   
   
   

2. If the user does not have a license for NextivaONE and attempts to select it, a popup will appear stating that a license is missing.
   
   
   
   

3. The User will be redirected to NextivaCX.

Voice and Chat Accounts

Logging into an Account

Log in to the Nextiva CX account by following the steps below:

1. Navigate to Nextiva.com.
   
   

2. Select the Log in button at the top of the page.
   
   

3. Select Nextiva Communication.
   
   

4. Enter your username and click Next.

    

    

5. Enter your password and click Sign In.
   
   

6. The user will be logged into their Nextiva account. The User can use the Waffle Menu to navigate to NextivaCX to access Chat.
   
   

Using the Waffle Menu

A User must have a license to both NextivaONE and NextivaCX to have access to both applications via the waffle menu. 

1. In the top left corner of the dashboard, next to the Nextiva icon, select the waffle menu icon. 
   
   

2. Select the platform to access.
   
   
   
   

1.  If a User does not have a license, a message will display explaining that the license is missing.
   
   

NOTE: For accounts with Voice + Chat, Users can be created and assigned a chat license in NextOS. Once assigned a Chat license, the User information will be displayed in Nextiva Chat.