Nextiva CX - Selecting Interactions from the Unibox

Interactions listed represent cases in the Unibox. These can be arranged and filtered.  To modify or arrange the filter:

1. Select the desired filters in the Status section.
   
   
   
   
2. Select Go.
   
   
3. Select an interaction from the Unibox. 
   
   
4. Case information will be displayed. The interaction will be displayed in the middle of the screen and the case details on the right.