Nextiva CX - Monitor Competitors

With NextivaCX, you can stay ahead of the game by monitoring your competitors' social media activity on public platforms. Gain valuable insights to:

• Identify potential threats: Spot emerging trends or negative sentiments that could impact your business.
  
  
• Uncover opportunities: Find gaps in your competitors' social media strategy that you can leverage to your advantage.
  
  Benchmark your performance: Compare your social media results against your competitors to measure your success and identify areas for improvement.
  
  

XBert Tip: Before you start monitoring competitors, make sure you've connected your own relevant business social media channels through the Social Channels widget. For example, to monitor a competitor's Facebook page, you'll need to have already connected your own business Facebook account.

1. On the Onboarding tab, locate the Social Channels widget.
   
   
2. Click the Monitor Competitors button.
   
   
3. Select Add more competitors.
   
   
4. Search for your competitor across Facebook, Instagram, X (formerly Twitter), and YouTube.
   
   
5. When the competitor's profile appears, click on the hyperlink.
   
   
6. Select Done.