Nextiva CX - Setting Up Live Chat

1. Navigate to the Onboarding Menu by:
   
   
   1. Selecting the Home Icon 
      
      
   2. Selecting the Onboarding Tab
      
      
2. From the Onboarding Menu, select Live Chat.
   
   
3. Select Add Live Chat.
   
   
   
   
4. Live Chat Settings will appear. Enter all settings.
   
   
   1. Brand Name: Enter the name that appears in the Live Chat header. Example, business name.
      
      
   2. Select Logo: Upload a photo that you would like displayed on the Live Chat header. This can be an emblem.
      
      
   3. Select theme: This is the color the chat will appear.
      
      
   4. Select font: This is the font used in the Live Chat.
      
      
      
      
5. When finished, select Publish Live Chat.
   
   

Once published you will need to add your chat code to your website click here for instructions on how to do this.

Example of a Live Chat

Brand Name: The name that appears in the Live Chat header. In this example, The business name, The Roaming Stove, was used. Select Logo: Upload a photo that you would like displayed on the Live Chat header. In this example, a fire emblem was uploaded. Select theme: This is the color the chat will appear. In this example, the color selected was gray. Select font: This is the font used in the Live Chat. In this example, the font selected was Lato.