Nextiva CX - Social Channels Widget

The Social Channels widget makes it easy to link your social media accounts to Nextiva CX. This lets you engage with customers, monitor brand mentions, and track conversations – all within a single platform.

• Only Account Owners and Admins can connect social channels.
  
  
• You'll need the login credentials for the social media accounts you want to connect.
  
  
• The accounts must be business accounts, not personal accounts.
  
  

Connect Your Social Channels

1. On the Onboarding tab, locate the Social Channels widget.
   
   
2. Click the Connect Social Media button.
   
   
3. Choose the social media platform you'd like to connect (e.g., Facebook, X, Instagram).
   
   
4. A popup window will appear, asking for your login information for that platform. Follow the prompts to complete the connection.
   
   
5. Nextiva CX will securely store your login details, and the connected account will appear under the "Connected Accounts" section.