Nextiva CX - Setting up After Hours

The After Hours feature lets you automatically disable your Live Chat widget when your team is unavailable to respond. This way, you can still capture valuable customer information even outside of business hours, without leaving visitors hanging.
 

1. Navigate to the Onboarding Tab.
    
2. Select Live Chat.
    
3. Select Add Live Chat (or edit an existing chat if you have one).
    
4. Select Advanced Settings.
    
5. Select the Offline tab.
    
6. Toggle on Enable Business Hours. New options will appear.
   
   
    
7. Select the dropdown menu under Business Hours.
   
   
   • Choose the business hours schedule you've already created in your settings.
     
     
   • If you haven't created a schedule yet, select Manage Business Hours to be taken to the settings where you can set one up.
     
     
      
8. Enter the message you would like displayed to the customer.
   
   
    
9. Toggle on the option to allow customers to submit a case even when Live Chat is offline. This is a great way to capture leads and follow up with them later.
    
10. Review how the message will be displayed in the preview on the right side of the screen.
    
    
     
11. Select Save.