Welcome to Nextiva CX

What is NextivaCX?

NextivaCX is your all-in-one platform to manage customer relationships, build your brand, and deliver exceptional digital support. No more juggling different tools – connect all your communication channels in one place and simplify how you interact with your customers.

With NextivaCX, you can:

• Connect with customers on their favorite channels, from social media to email to live chat
  
  
• Track social mentions and reviews to stay on top of your brand reputation

Note: NextivaCX Digital focuses on digital interactions; it does not include voice features.

Choose Your Nextiva CX Path

To ensure you have the most relevant information at your fingertips, we've created separate Quick Start Guides tailored to your specific NextivaCX package:

XBert Tip: The ChatBot Builder is exclusively available in our Engage and Power Suite packages. If you're on the Digital or Core package, this feature is an additional charge if used. If you’d like to upgrade to include chatbot, reach out to Sales or your Project Manager today!

• Digital Package: Perfect for businesses starting their digital journey. Connect social media, email, and other channels for seamless online communication. Digital manages 2 Social Media & 2 Review accounts.
  
  

• Core Package: Add voice capabilities (inbound and outbound calls) to your digital toolkit. Core manages 3 Social Media & 3 Review accounts.
  
  

• Engage Package: Level up your customer service with a chatbot and Microsoft Teams integration for seamless communication and collaboration. Engage manages 10 Social Media & 10 Review accounts.
  
  

• Power Suite Package: Unlock advanced features to deliver a truly enterprise-level customer experience. Power Suite manages unlimited Social Media & Review accounts.

Select the guide that matches your package and embark on your NextivaCX journey today!

Click here for a PDF version of our self-setup guide.

Your Journey to Effortless Customer Engagement Starts Here

We're thrilled to have you join the NextivaCX community! We understand that effective customer communication is vital for any business, and we've built NextivaCX to empower you to connect with your customers seamlessly, no matter where they are.

Self-Guided Setup, Your Way

NextivaCX is designed with you in mind. We believe in empowering you to take control of your setup and configuration. That's why we've created a suite of resources to guide you every step of the way, including:

• Intuitive Onboarding: Our step-by-step onboarding process makes it easy to connect your channels, customize your settings, and get started quickly.

• Comprehensive Knowledge Base: Find detailed articles, FAQs, and troubleshooting tips in our extensive knowledge base.

• Engaging Video Tutorials: Learn at your own pace with our library of video tutorials, covering everything from basic setup to advanced features.

• Live Webinars: Join our live webinars for in-depth training, Q&A sessions, and best practices.