Nextiva CX - Responding to Chat Messages

All chat messages will be displayed in the Unibox. Users can filter the Unibox to only see chat messages or enter the Playmode to see incoming chat messages. To reply to the messages, follow the steps below.
 

1. Select the chat message.
    
2. All information from the chat message will be displayed. If the customer interacts with a chatbot, the chatbot history will be displayed as well.
    
3. Select Click Here to Start Working on this Case.
   
   
    
4. The case will be automatically assigned to the User who selected that button.
   
   
    
5. A box will appear for the User to respond to the chat.