Nextiva CX - Calendar

In today's fast-paced digital world, providing readily available customer support is essential for any successful business. Nextiva Chat allows you to connect with your customers in real-time, but it's equally important to manage your availability effectively. 

Turn on Business Hours

1. Log in to your Nextiva Dashboard.
   
   
2. From the left sidebar, select the Onboarding icon (it looks like a house).
   
   
3. Choose Live Chat to access your workspace.
   
   
4. Select Advanced Options below the script.
   
   
   
   
5. From the left sidebar menu, select Offline.
   
   
   
   
6. Toggle the Enable Business Hours option to the ON position.
   
   
   

XBert Tip: Enabling this feature is crucial to link your business hours with your live chat availability. Otherwise, your chat will remain active 24/7.

Create a New Calendar

1. After you have turned on business hours, select the Manage Business Hours option within the Business hours dropdown menu. This will open your holiday calendar.
   
   
   
   
2. On the Holiday Calendar screen, select Add Calendar button.
   
   
3. In the calendar that appears enter the following details:
   
   
   1. Calendar Name and Description: Choose a clear and descriptive name (e.g., "Regular Business Hours," "Weekday Hours").
      
      
   2. Time Zone: Select the correct time zone for your business.
      
      
   3. Workspace: If you have multiple workspaces, choose the workspace(s) these hours should apply
      
      
   4. Set Weekly Hours:
      
      
      1. For each day of the week your business operates, check the corresponding box.
         
         
      2. Input the precise "Start time" and "End time".
         
         
      3. Select the Save button to save your newly configured business hours.
      
      
      XBert Tip: Nextiva is an international company, so you will see “Holiday” in regard to the everyday calendar, as well as a 24-hour clock format. Without a “Holiday Calendar”, your chat will be on 24/7.
      
      
4. Adding or Editing Holiday Hours
   
   
   1. Set your business hours calendar above if you haven’t yet.
      
      
   2. Locate the pencil icon next to the calendar you want to edit and click it.
      
      
   3. Select the "Add Holiday" button in the top right corner.
      
      
      
      
   4. Select the date line to open the calendar.
      
      
   5. Select the holiday date(s) from the calendar picker.
      
      
   6. Choose the corresponding operating hours for the selected date(s) from the dropdown menus.
      
      XBert Tip: If closed for the entire day, select "Closed." If operating with reduced hours, specify the adjusted times.
      
      
      • Enter a reason for the holiday hours (this acts as a label on your calendar).
        
        
      • Click Apply to save the holiday hours to your calendar.
        
        

XBert Tips:

• Accuracy is Key: Use the left and right arrows above the calendar to navigate to the month of your added holiday.
  • To delete or modify the holiday hours, click the pencil icon again and make the necessary changes.
• Communication: Display your business hours prominently on your website, social media profiles, email signatures, and any other relevant communication channels.
• Review: If closed for the entire day, select "Closed." If operating with reduced hours, specify the adjusted times.
  
  • Enter a reason for the holiday hours (this acts as a label on your calendar).
  • Click Apply to save the holiday hours to your calendar.