Nextiva CX - WhatsApp

WhatsApp is a messaging application that allows users to send text messages, voice messages, and other media. Owned by Facebook, WhatsApp is one of the most popular messaging apps globally, known for its end-to-end encryption and user-friendly interface. WhatsApp provides the ability to send out messages via campaign (outbound).

Due to FCC business messaging registration requirements, Nextiva will need to assist you with linking your Nextiva CX account with WhatsApp.  You will need to do the following to link the accounts:

1. Ensure that your WhatsApp number is registered with the WhatsApp Business API.  If your number is not registered, click here for instructions on how to convert to a registered business account.
   
   
2. Temporarily provide full admin access to whatsapp@nextiva.com.
   
   
3. You may need to help with 2FA verification so we can log in.
   
   
4. Submit a case to the Nextiva CX team with the following information:
   
   
   • BUSINESS EMAIL:
   • FACEBOOK BUSINESS MANAGER ID (Only verified Business Manager ID accepted):
   • BRAND IMAGE URL:
   • BUSINESS NAME:
   • WHATSAPP PHONE NUMBER:
   • ABOUT TEXT (max 139 characters):
   • BUSINESS DESCRIPTION (max 256 characters):
   • ADDRESS:
   • COMPANY WEBSITES
   • BUSINESS CATEGORY:
     
     
5. Once submitted, the Nextiva CX support team will review the information and work to integrate your WhatsApp account with Nextiva CX.
   
   NOTE: If any information is missing or incomplete, our support team will contact you asking for this information.
   
   
6. Once your business message registration is successful, we will send you instructions and an API key to link WhatsApp with NextivaCX.