Nextiva CX - Connecting the Chatbot to Live Chat

Once you have completed a chatbot conversation flow, you will need to connect the chatbot to the live chat. If you need instructions for creating a chatbot, click here. Before publishing the chatbot, we suggest you run a preview by selecting Run Preview. Once reviewed, follow the steps below to connect the chatbot to your live chat.
 

1. To connect the chatbot, select Publish Changes.
   
   
    
2. Select Publish.
    
3. Select the Home icon  to go to the onboarding section of the product.
    
4. Select Live Chat.
    
5. Select Add Live Chat.
   
   
    
6. Select Advanced Options.
   
   
    
7. Select Chatbot.
   
   
    
8. Select the dropdown and choose the chatbot you created.
   
   
    
9. Select Save.