Nextiva CX - Email and Integrations Widget

The Email and integrations widget allows you to connect your email to NextivaCX, streamlining your customer support and ensuring you never miss an important message. We use email forwarding to bring your emails directly into the NextivaCX Unibox, where you can manage and respond to them efficiently

1. On the Onboarding tab, locate the Email and integrations widget.
   
   
   
   
2. Select the Connect Your Helpdesk button.
   
   
3. A pop-up will appear. Select the Setup Now button.
   
   
   
   
4. Select your email provider from the list of available options.
   
   
   
   
5. Enter the email address you want to forward to NextivaCX.
   
   
6. Select Next.
   
   
7. Follow the additional instructions provided, which will guide you through setting up email forwarding within your specific email platform.
   
   

Click here to go to Google's instructions for enabling forwarding on a Gmail account.

NOTE: Google will send a verification message to the CX email address you entered.  You will need to copy the link and paste it into a new browser tab in order to complete the forwarding process.

Once forwarding has been configured on your Gmail account, you can receive all your messages with the Nextiva CX system.

Click here to go to Microsoft's instructions for enabling forwarding on an Outlook account.

NOTE: Microsoft will send a verification message to the CX email address you entered.  You will need to copy the link and paste it into a new browser tab in order to complete the forwarding process.

Once forwarding has been configured on your Outlook account, you can receive all your messages with the Nextiva CX system.