How to Submit Feedback or Request New Features

Portal Feedback

At this time, you cannot submit feedback through the user or admin portal. You are welcome to submit feedback through the NextivaONE application or contact Nextiva Support to share your ideas.

Feedback for NextivaONE

Currently, feedback for both the mobile and desktop versions must be submitted via the desktop application or web browser. It cannot be submitted through the mobile app.

To submit feedback for the NextivaONE application:
 

1. Log into NextivaONE.
    
2. At the bottom right corner of NextivaONE, click the icon for the Resource Center.
   
   Note: The icon may not appear on certain pages, such as the Integrations page.
    
3. Click the Share your ideas option.
   
   
    
4. Fill out the form, scroll to the bottom, and click Submit Request. 
   
   
   
   
5. After submitting your feedback, you can view and track it through the feedback portal.

Viewing Feedback

All submitted feedback from all customers can be viewed through the feedback portal.
 

1. Log into NextivaONE.
    
2. At the bottom right corner of NextivaONE, click the icon for the Resource Center.
   
   Note: The icon may not appear on certain pages, such as the Integrations page.
    
3. Click the Share your ideas option.
   
   
    
4. Click the Open In Portal option.
   
   
    
5. A new browser tab will open up with the feedback portal.
    
6. Click the Dashboard option in the upper right-hand corner to open all pending and in-progress requests. 
   
   
7. Click the Releases option to view all feedback that has been completed.
   
   
    
8. In the dashboard view, all pending feedback submitted by you and by other customers is visible.  You can vote to agree with specific feedback and see the status of each. The more an idea is voted on, the higher priority it has with the product development team.
   
   
    

Vote on Other Feedback

From the dashboard view, you can vote to add weight to other feedback submissions. 

Clicking the  icon will mark the idea as a priority for you and add it to your My Priorities list. 

Clicking the  icon will hide the feedback from view and mark it as something you're not interested in. 

To review feedback you've marked as not interested:

1. Click the See your previous choices link in the My Priorities section. 
   
   
   
   
2. From this view, you can either:
   
   
3. Add an idea to your priority list by clicking the  icon, or
   
   
4. Return the request to a neutral status by clicking the  icon.