NextivaONE Mobile - Managing Calls

Placing A Call

A call can be made either by dialing via the dial pad or by selecting a contact.

To use the dial pad:
 

1. Select Calls.
   
   
    
2. Tap the Dialpad icon.
   
   
    
3. Enter the phone number to call.
    
4. Press the handset button to place the call.
   
   
    

To call a contact:
 

1. Select Contacts.
   
   
    
2. Search for and tap on the contact to call.
    
3. Tap the Phone icon to place a call.
   
   
    

Answering a Call

To answer a call:

1. Press the green Answer button on the call pop notification.
    

Transferring A Call

To transfer a call:

1. Tap the More button.
   
   
    
2. Select Transfer
    
3. Search for a contact or enter the phone number to transfer the call to.
   
   
    
4. Choose to Warm or Blind transfer the call.
    
5. If choosing Warm transfer, after you connect with the transfer recipient, use the green handset button to complete the transfer.
   
   

NOTE: To Blind transfer a call to voicemail, dial *55[Extension].  For example *551000 will transfer to the voicemail box of 1000.
 

Pulling an active call to the mobile app

The pull call feature allows you to pull an active call to another device tied to your user.  You do not need to place the other party on hold. This is great if you need to leave the office and switch to mobile, for example.

1. Open the dialpad.
    
2. Select the Pull Call icon.
   
   
    
3. The call will be seamlessly pulled to your mobile app.
    

Starting a 3-way (conference) call

While on the phone with another person, you can add a 3rd person to the conversation by following these steps:

1. While on the phone, press the Add call button.
   
   
   
   
2. Search for a contact or enter the number or extension to call. Press the Call button.
   
   
   
   
3. The original party will be put on hold while you call out to the 3rd party.
   
   
4. When the 3rd party answers, press the Merge button to start the 3-way call.