NextivaONE - Unable to update or install desktop application

If you are running into trouble updating the desktop version of NextivaONE, try these solutions:

Solution 1

1. Ensure that you have at least 250 MB of free disk space on the install drive.
2. Close and relaunch the application; the auto-update check should initiate and prompt the install.
    
3. If the installation is successful, the application will launch, and you can view the version and check for updates by going to File/Nextiva → About Nextiva
    
4. Click check for updates to view whether you are or are not up to date.
    

Solution 2

1. If, after a close and relaunch, the auto-update does not run, then please download the installer manually:
    
   1. MacOS Installer
       
   2. Windows Installer
       
2. Uninstall the current version of the application
    
3. Run the installer
    
4. Launch the application
    
5. If the installation is successful, the application will launch, and you can view the version and check for updates to confirm.
     

Solution 3

1. If these options do not work to update the application, you may be in an environment where permission does not allow the installation of new applications.
    
2. Contact your organization’s IT administrator for assistance with the installation.
    

Most installation issues can be solved by rebooting the computer and launching the NextivaONE desktop app or downloading and running the installer. If you often work with your company's IT administrators to install new software, Option 3 may be the fastest resolution.