NextivaONE - Bulk Edit Conversations

Bulk Edit/Delete Steps

1. Hover over the specific message and make a selection via the  checkbox OR bulk select messages via the  checkbox on the header.
   
   NOTE: you can select only messages that are loaded on the screen, scroll down to load and select more.
   
   
    
2. Select action on header: Mark as read, Mark as Unread, Delete.
   
   NOTE: Deleting messages from the All Communications page will delete ALL messages from the conversation with those contacts.
   
   
    
3. If Delete is selected, a confirmation dialog will be presented
    

   Confirmation for voice calls	Confirmation for Text messages

   
    
4. After confirming Delete, the process is initiated. For big operations, it may take a couple of seconds. Users will see an oscillating progress snackbar.  When the operation is complete, a confirmation snackbar will appear.
   
   
    

Please be aware that if you delete a message or call, it will still be visible to any other participants included in that conversation.

Limitations

• Deleting messages from All communications will delete ALL messages from conversations with these contacts.
   
• Currently, only 100 records can be selected for a bulk action.
  
  
   
• Only one bulk operation can be performed at a time from one user. The user will not be able to initiate new operations while the previous one is still ongoing.