⌕
Contact usContact

NextivaONE Mobile - Call Through

Article 000001508 · Updated Oct 2, 2025 · 3,711 views

The call-through feature allows you to make a call on the mobile app through their normal cell phone service while still showing their business number.  

This feature requires an enterprise license to use, and Nextiva Anywhere needs to be configured on both the location and the user level.  For Nextiva Anywhere setup instructions, click here.

Configuring Call Through on the Nextiva App

  1. Open the menu of the app by tapping on the upper right-hand corner.

    image.png
     
  2. Select Call Settings.

    image.png
     
  3. Scroll down and tap on Dialing Service​​​​​​.

    image.png
     
  4. Select Call Through.

    image.png
     
  5. Tap Save.

    image.png
     

Troubleshooting

If you are unable to use the call-through feature, it is usually because the number entered for Nextiva Anywhere does NOT match the number in the This Mobile Number field.

image.png

On Android phones, the app will often add the country code in the This Mobile Number field.  To fix this, simply add the country code to the Nextiva Anywhere number.

 

Still need help with this?
Contact support