Voicemail Transcription Troubleshooting

Transcription Accuracy Issues

If you notice an issue with your voicemail transcription in the NextivaONE application please utilize the thumbs down button to indicate an issue with the transcription.  

Mobile App	Desktop App

If you are receiving your transcription via SMS or email, Nextiva is not able to do anything to improve the accuracy of this service.

No Transcription Present

In order for the transcription service to function, voice messages need to be stored on Nextiva's servers.  This option is controllable through the advanced voicemail settings.

If after confirming the mailbox is set to store messages on the Nextiva system, you are still not receiving a transcription of the message, contact Nextiva support.