Voicemail PIN Reset

If you get locked out of your voicemail box, you can reset your own voicemail PIN following the instructions in this article.  Administrators can reset any voicemail PIN.  For instructions to reset a call center's voicemail box click here.

To reset a user's voicemail PIN, choose the image that looks most like your screen once logged in:

Voicemail PIN Reset

1. From the NextivaONE application (desktop or web), click your initials in the upper right-hand corner.
   
   
    
2. Click My Settings.
   
   
    
3. On the left-hand side, hover over Calls and select Voicemail.
   
   
    
4. In the voicemail settings, enter a new voicemail PIN.
   
   NOTE: Your PIN needs to meet the following requirements:
   
   • Cannot match your extension or phone number
   • Cannot match the reverse of your extension or phone number
   • Cannot repeat the same digit 3 times or more
   • Cannot contain a sequence of 3 or more ascending or descending digits (i.e. 123 or 321)
   • Cannot be your previously used password
   • Cannot be the reverse of your previously used password
     
     
      
5. Click Save.