NextivaONE - Gathering Log Files

Gathering Logs from Chrome

1. Have the NextivaONE application open in the browser.
    
2. Press F12 to open the console
    
3. Click on the Network tab.
   
   
    
4. Attempt to complete the failed task.
    
5. Export the HAR file.
   
   
    

Gathering Logs from Firefox

1. Have the NextivaONE application open in the browser.
    
2. Press F12 to open the console.
   
   
    
3. Click on the Network tab.
   
   
    
4. Attempt to complete the failed task.
    
5. Export the HAR file.
   
   
    

Gathering Logs from Safari

1. Have the NextivaONE application open in the browser.
    
2. Open the Develop menu and select Show Web Inspector.
   
   
    
3. Click on the Network tab.
   
   
    
4. Attempt to complete the failed task.
    
5. Export the HAR file.
   
   
    

Gathering Logs from Microsoft Edge

1. Have the NextivaONE application open in the browser.
    
2. Press F12 to open the console.
   
   
    
3. Click on the Network tab.
   
   
    
4. Attempt to complete the failed task.
    
5. Export the HAR file.
   
   
    

Gathering Logs from NextivaONE App - Windows

1. Log files are saved on the local computer.
   
   By default under the user’s folders, a folder will be added called .nextiva-Connect-desktop
    
2. Navigate to this folder. (i.e. C:\Users\[windows desktop user]\.nextiva-Connect-desktop)
   
   
    
3. Have the customer email the all-[today's date].txt (i.e. all-2023-07-18.txt) and error-[today's date].txt (i.e. error-2023-07-18.log.gz) files to you.
    

Gathering Logs from NextivaONE App - MacOS

1. Go to launchpad and start Terminal
   
   
    
2. In Terminal copy and paste the command below and hit Enter

   open $HOME/.nextiva-connect-desktop
   

   
   
   
    
3. Have the customer email the all-[today's date].txt (i.e. all-2023-07-18.txt) and error-[today's date].txt (i.e. error-2023-07-18.log.gz) files to you.