NextivaONE Mobile - Sending Log Files

When troubleshooting an issue with the mobile version of NextivaONE, the support team may need to review the log files to better understand what is causing an issue. Use these steps to send the log files to support by email:

• Android
• iPhone

Android

1. Tap your avatar in the upper left-hand corner of the app to open the menu.
    
2. Tap the Preferences option.
    
3. Tap Email Logs to Support.
   
    
   
   
4. If necessary, choose the application to use when sending the log files.
    
5. Send the email.
    

iPhone

Using a 3rd party application to send the email logs causes the logs to come in as plain text on an email, making it difficult for the support team to review the logs.  The steps below will work to avoid that issue.
 

1. Open the iPhone settings (not N1 settings).
    
2. Locate the Nextiva App.
    
3. Disable Use 3rd-Party Email
   
   
    
4. Open the Nextiva App.
    
5. Tap your avatar in the upper left-hand corner of the app to open the menu.
    
6. Tap the Preferences option.
    
7. Tap Email Logs to Support.
   
   
   
   
8. Send the email.