NextivaONE - Unable to Log In
There are several errors you may receive when failing to log in to the NextivaONE App. Based on the error (OS specific), you can tell exactly what needs to be done to resolve the issue.
Incorrect login credentials
Error message: Sorry, we couldn’t find an account with that username or password. Please try again.
If you receive the above error, you are using the wrong Login ID or Password for your account.
- Confirm you are using the correct Login ID for your account.
- If you are sure you are using the correct Login ID, but it is still failing with the error above, you will need a password reset.
- After resetting your password, attempt to log into the NextivaONE app again.
Incorrect or Missing License/Voice Settings Not Configured
Windows/MacOS error: User License Missing. Sorry. It looks like you are not assigned a license for NextivaONE access. Please contact your Nextiva Administrator for assistance.
iOS error: Login Error. We've encountered an issue with your voice configuration. Please contact Nextiva support. Contact Support Call (800) 285-7995.
Android error: License Error. Invalid license. Please contact your company administrator for more assistance. OR Your voice settings are not set up. Please contact your administrator to finish set up before logging in to mobile app
OR
A mobile user logs in, but the app is empty and cannot be used.
If you receive one of the above errors, your user is missing a license that includes the Nextiva App or has not been fully set up. An administrator will need to confirm that your user is fully set up and has a license assigned to it.
The following licenses grant permission to the Nextiva App:
- Pro
- Essential
- Pro Plus
- Professional
- Enterprise
- Core
- Engage
- Power Suite
Click here for instructions on assigning a license to a user and completing the voice setup.