NextivaONE - Transcription and Summarization Reporting

Admin reporting on AI-powered post-call transcription and summarization for NextivaONE enables administrators to centrally review, search, export, and analyze conversations across their organization. Administrators can easily review, search, export, and integrate call information into CRM and operational workflows.

1. Log in to NextOS home auth.nextos.com
2. Select Transcription report on the left-hand side in the Reports section.
   1. The following key metrics are available:
      1. Total number of transcriptions
      2. Total duration
      3. Average transcription duration
      4. Total duration per user
   2. Table view includes summaries and transcriptions matching your filters. This includes the date and time, the user, the contact, the AI-generated summary, and a full view of the transcription.
      
      
      
      

3. The data in the report can be filtered across the following:

   1. Date 

      NOTE: By default, the data is filtered for the last 30 days. However, you can easily adjust the timeframe - options include the last 7 or 90 days - or set a custom date range.

   2. User

   3. Contact

      

4. Search is available for Summaries and will highlight keywords and/or rows if the keyword is within a tooltip.

   

5. Download CSV is available for filtered table data.

   NOTE: If the filtered results are larger than 200 records, they will be downloaded in batches.

   

6. The total duration per user can be reviewed in more detail, and offers a user-centric view with the number of transcriptions per user and total duration per user. Main page filters apply. The report can be downloaded as a CSV.