NextivaONE Mobile - Voicemail and Voicemail Transcription

The voicemail transcription feature requires an Enterprise license to function.

Voicemail Setup

In order for visual voicemail to work correctly, your voicemail box first needs to be set up.

1. Place a call into your mailbox by dialing *86.
   
   
2. The default voicemail password is 0000, enter this when prompted.
   
   
3. Set a new voicemail password.
   
   
4. Record your name.
   
   NOTE: This is not a full greeting, just a first and last name, or company name.
   
   
5. To record a no-answer greeting, press option 3 after reaching your mailbox.
   
   

Accessing and Listening to Voicemail

On the mobile version of the app, voicemail is visible in the calls section of the app.  They can be identified with the voicemail reel icon.    

Clicking on the voice message will bring up a transcription of the message (if an enterprise license is assigned), allow you to play the message, and allow you to delete the message.



You can also filter to show only voicemail in the calls section by selecting the voicemail tab.

 

Mark a Voicemail as Read

To mark a voice message as read without listening to it, tap on the check mark below the play button.

Deleting Voicemail

To delete a voice message, click the red trash can button.



The system will prompt to confirm the voicemail deletion. Tap on Delete to confirm.