Nextiva Anywhere Setup

Nextiva Anywhere is a feature that allows for an outside number (such as a cell phone) to ring when a user's phone rings. Unlike simultaneous ring, Nextiva Anywhere will ring for calls from a call group and a call center, and unlike the Nextiva App, it uses the normal cell phone signal to make the call instead of WiFi or mobile data. Nextiva Anywhere requires one of the following licenses to use Enterprise Core Engage Power Suite
Choose the image that looks most like your screen once logged in:

Setup

User Setup

1. Log in to the Platform voice portal as an administrator.
    
2. From the main page, click Users on the left-hand side of the page.
    
3. Hover over the user to configure and click the vertical ellipses on the right-hand side.
    
4. Click on Voice Settings.
    
5. Click on Mobility under the Advanced Settings section.
    
6. Click on Nextiva Anywhere.
   
   
    
7. Click Add anywhere phone.
   
   
    
8. Enter a Description and the external phone number.
   
   NOTE: If using an international number, you must add the country code at the beginning of the number in order for the calls to route correctly (for example, to enter a phone number for Mexico, you would use the format +52 xx xxxx-xxxx).  International charges will apply.
   
   
    
9. Adjust additional options:
    
   • Require the person answering the call to confirm in order to connect - This will require the caller to press a key on their phone before they can accept the call. This feature prevents cell phone voicemail from picking up the call.
      
   • Additional Outbound Phone Number - If a different number is needed to reach the phone number listed above
      
   • Disable secondary call forwarding - This keeps the call from leaving the user before the Nextiva Anywhere number is called. Will prevent voicemail from answering the call until the Nextiva Anywhere device is rung.
      
   • Conditions - Set conditions to trigger Nextiva Anywhere, including a schedule or specific phone numbers.
      
10. Click Add.
     

To be able to place outbound calls, location setup must be completed.

Location Setup

1. Log in to the Platform voice portal as an administrator.
    
2. From the Platform Portal, click Account Info on the left side.
    
3. Select the Locations tab.
    
4. Hover over the location you want to edit and click the vertical ellipses on the right-hand side.
    
5. Click on Voice Settings.
    
6. Click the option for Nextiva Anywhere.
   
   
    
7. Click Add Anywhere dial-in.
    
8. Enter a Description.
    
9. Select an Anywhere Dial-in Number.  This is the number that the user will call first from their cell phone before dialing their intended destination.
   
   
    
10. Choose the scope of the portal number
     
    • All users will allow any user in the enterprise to use this number for an Nexitva Anywhere outbound call.
       
    • Users in this location will limit the scope of who can call in.
       
11. Click Save.
     

Related Articles

Using In-Call Service Activation with Nextiva Anywhere

NextivaONE - Call Through

Nextiva Anywhere - Troubleshooting Tips

Nextiva Anywhere - Place a Call