Remote Office Setup

Remote Office allows you to route calls to an external phone number without ringing your desk phone or the NextivaONE application. Unlike call forwarding, simultaneous ring, or sequential ring, this feature will forward calls from teams, call groups, and call centers.  This feature requires one of the following licenses to use Enterprise Core Engage Power Suite
Choose the image that looks most like your screen once logged in:

How to Set Up Remote Office

1. Log in to the Voice Portal as an Administrator.
    
2. Click Users on the left-hand side of the main page.
    
3. Hover over the user you want to adjust, click Actions, then select Voice Settings from the dropdown menu. 
   
   
    
4. Under Advanced Settings, select Mobility.
    
5. Click on Remote Office to expand the section.
   
   
    
6. Enter an external phone number in the field and click Save.
    
7. Make sure the On/Off switch is set to On.